Delivery times and shipping costs
At present, there may be delays in delivery times as well as in telephone and e-mail response times. We ask for your understanding.
We deliver our items to Germany and to the countries listed below.
Shipping within Germany is serviced by DHL with free shipping for orders of 29,- Euro or more. Orders under a value of 29,- Euro will be charged with shipping costs of 5,90 Euro for deliveries within Germany. The prices for international dispatch are as. All shown prices include VAT.
Delivery times within Germany are 1-3 working days, 3-5 working days to Austria and 7-10 working days to any other mentioned country. In case of payment in advance the period of delivery commences after receipt of payment. Any deviating delivery times for single items we will indicate separately in the online shop.
Delivery by freight forwarder:
There will be no deliveries in the period 23.12.2020 to 03.01.2021
Free curbside in Germany, Austria, Netherlands, mainland (delivery to place of installation unfortunately not possible)
The large wine coolers / appliances are delivered by freight forwarder within five to seven working days in Germany and within seven to nine working days in Austria and the Netherlands on a one-way pallet.
The prices for international dispatch are as. All shown prices include VAT.
The forwarding agent will announce the delivery by telephone notification. The indication of a mobile number in the order process is important.
Unfortunately, delivery to the installation site or to the apartment/house is not possible. Due to current situation a 2-man delivery is not offered by the freight forwarders. Here too, it is important to keep contact to a minimum.
If there is an exchange or a return, we ask you to repack the device and return it with the one-way pallet. Unfortunately, this is not possible in any other way. A return is also carried out by a freight forwarder.
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