Frequently asked questions (FAQ)

We are happy to help


Questions and Answers



  • What contact options do I have?

    If you have any questions about your order or any other request, please contact us via the contact form or by email. You also have the possibility to reach us by phone.

    Phone: +49 40 22 63 07 067

    Our service times are:
    Mo - Th: 8 am - 6 pm
    Fr: 8 am - 5 pm
    Sa: 10 am - 2 pm

  • Which payment options are accepted?

    The following payment options are currently available in our store: PayPal, credit card (Visa or MasterCard), Klarna, Apple Pay and prepayment.

  • What are the delivery costs?

    Parcel shipping within Germany is carried out by DHL (forwarding goods by DB Schenker) and is free of shipping costs from an order value of 39,- euros. For orders below an order value of 39,- euros, the shipping costs within Germany are 6.90 euros.

    Delivery times and shipping costs

  • How long does a delivery take?

    The delivery time is one to three working days within Germany and seven to ten working days to all other countries listed. If payment is made in advance, the delivery period begins after receipt of payment. The delivery time may vary for individual items. You will find a corresponding note in our online shop or on the product.

  • Which countries do you deliver to?

    Find out more about international shipping under our shipping information.

    If your country is not listed in the table, you can find a list of our international distributors here. For a delivery, please contact one of our partners. To our international distributors

  • Where is my order?

    As soon as your goods have been shipped, you will receive a shipping confirmation including a shipment number by email. You can call up the current shipment tracking by entering the shipment number at (parcel shipment) or (forwarding shipment). If you have not received an email from us, please contact us immediately using one of the contact options. We will be happy to help you!

  • How do I cancel my order?

    If you would like to cancel your order, please contact our customer service immediately using the contact options. Please have your customer and/or order number to hand.


    If you would like to return your goods, first cancel your order within 14 days. As soon as we have received your cancellation, you will receive a confirmation email and a return label by email. Please pack the goods carefully and completely. Please print out the return label sent to you, stick it on your package and take it to the nearest post office.

    In the case of forwarded goods, a return will also be made by forwarding agent. Please pack the unit carefully and completely on a one-way pallet. We will arrange collection and agree a collection date with you.

  • When will the item be available again?

    If you wish to be notified as soon as an item is available again, please click on the "Notify" button on the respective item page. As soon as the item is available again in the online shop, you will receive a notification by email.

    For some items, you will also find an estimated availability date on the item page. This date is not binding and may change under certain circumstances.

  • Where can I reorder spare parts?

    You can order spare parts for our products by calling our customer service (+49 2932 80554-99).

    Our customer service is available Mon - Fri: 8:00 a.m. - 4:30 p.m.

  • Where can I delete my data and accounts?

    If you want to delete your customer data and/or your customer account, please contact our online store support by email.

    To delete your app account, please contact our app support by email.