General terms & conditions
These terms & conditions ("T&Cs") exclusively govern the use of our website (www.caso-design.de) and the conclusion of distance contracts on the sales of products presented thereon. These T&Cs include mandatory legal consumer information about your rights and our duties referring to distance contracts and e-commerce.
2. Online Shop provider is:
CASO GmbH (formerly Braukmann GmbH)
Phone: +49 (0)2932 54766 - 00
Fax: +49 (0)2932 54766 - 77
represented by Bernd Braukmann, Peter Braukmann
Court of registration: Arnsberg, HRB 1942
VAT identification number: DE 813139457
WEEE-Reg.-Nr. DE 23388595
Information duties according to § 18 Section 2 Electrical and Electronic Equipment Act:
3. Order; Conclusion, Wording and Language of Contract
The presentations of our products in the online shop shall not be considered binding offers but an invitation to persons of legal age and capacity to order our goods.
You may add the goods presented on our product offer site to your shopping cart by pressing the >> ADD TO BASKET button and view the selected items by clicking >> GO TO BASKET.
If you proceed by clicking >> CHECK OUT and entering your personal data required for the execution of your order you, after clicking >> NEXT, reach a summary page on which you may review your ordering inquiries. By clicking the >> BUY button at the end of the online order form you place a legally binding offer to buy the items contained in your shopping cart. You may correct any misentry in your cart by clicking the dustbin-symbol or changing the amount of items you choose, using the >> UPDATE button to update before you finally press >> BUY.
Shortly after receipt of your Contractual Offer we will send you an acknowledgement-e-mail. This acknowledgement is not an order confirmation or acceptance of your Contractual Offer yet. Acceptance of your order and completion of the sales contract will take place when your receive our separate acceptance ("Order Confirmation") following the acknowledgement-e-mail. We will accept or refuse your contractual offer by sending you an email within two days from receipt of your order.
Contracts can be concluded in German or English language.
The wording of the contract consisting of the details of your order and these T&Cs will be stored and sent to you along with the order confirmation. Our T&Cs can also be accessed in the the online shop at any time. Registered customers have access to their placed orders after log-in under "My account".
4. Prices/ Shipping Costs/ Payment/ Returning Costs
All prices shown in our online shop are inclusive of statutory value added tax ("VAT") and other price components.
Additionally we charge shipping costs which are shown under the link "plus shipping costs" at the end of each product site and displayed separately in your basket.
You can pay by credit card, using the payment service PayPal or in advance by bank transfer. You can also pay on account if you have provided a billing address in Germany and the value of the goods in your shopping basket is between EUR 1.50 and EUR 1,500. You will receive an invoice containing our bank details together with our order confirmation. The invoice amount is due for payment as soon as the invoice is received.
5. Reservation of Title
The goods delivered remain our property until full payment is made.
6. Delivery Terms/Default
We deliver within Germany and to Austria, Belgium, the Netherlands and Luxembourg.
The delivery time for deliveries within Germany is 2 to 5 working days, to Austria 4 to 8 working days and 7 to 10 working days to all other countries listed. In case of payment in advance the period of delivery commences after receipt of payment. Any deviating delivery times for single items we will indicate separately in the online shop.
Delivery by forwarding agency within Germany, Austria, Netherlands, mainland (delivery to the place of installation unfortunately not possible). The shipping items will be delivered by forwarding agent within five to seven working days in Germany and within seven to nine working days in Austria and the Netherlands on a one-way pallet.
Disturbances in our business operations caused through no fault of ours, such as, without limitation, strike, lockout, and cases of force majeure that are due to an unforeseeable event for which we are not at fault, shall extend the delivery term accordingly. In the event that such disturbances prevent us from delivering the goods within one month from placing your order you may cancel the contract. Statutory rights of cancellation to which you are already entitled within the period of one month shall not be affected.
7. Consumers' Right of Withdrawal
If you enter into a legal transaction for a purpose that is, for the most part, outside your trade, business or profession and thus order as a consumer in our internet shop, you have a right of withdrawal according to the following conditions:
RIGHT OF WITHDRAWAL
YOU HAVE THE RIGHT TO WITHDRAW FROM THIS CONTRACT WITHIN 14 DAYS WITHOUT STATING ANY REASONS.
THE WITHDRAWAL PERIOD WILL EXPIRE AFTER 14 DAYS FROM THE DAY ON WHICH YOU OR A THIRD PARTY YOU NOMINATED AND WHO IS NOT THE CARRIER RECEIVED THE GOOD(S).
IN ORDER TO EXERCISE YOUR RIGHT OF WITHDRAWAL, YOU SHALL INFORM US CASO GMBH (FORMERLY BRAUKMANN GMBH) / CO. HATRACO GMBH, PEUTESTRAßE 22a, D-20539 HAMBURG, TEL. +49 (0)40 22 63 07 067, FAX +49 (0) 40 22 63 07 330, EMAIL: SHOP@CASO-DESIGN.DE) OF YOUR DECISION TO WITHDRAW FROM THE CONTRACT BY MEANS OF AN UNEQUIVOCAL DECLARATION (FOR EXAMPLE, IN A LETTER SENT BY POST, TELEFAX OR EMAIL). FOR THIS, YOU MAY USE THE ATTACHED WITHDRAWAL FORM, ALTHOUGH THIS IS NOT A STRICT REQUIREMENT.
IT SHALL BE DEEMED SUFFICIENT FOR COMPLIANCE WITH THE WITHDRAWAL TERM, IF YOU DISPATCH THE NOTIFICATION OF EXERCISING THE RIGHT OF WITHDRAWAL BEFORE THE WITHDRAWAL TERM HAS EXPIRED.
CONSEQUENCES OF WITHDRAWAL
WHEN YOU WITHDRAW FROM THIS CONTRACT, WE ARE OBLIGATED TO REFUND ALL OF THE PAYMENTS THAT WE HAVE RECEIVED FROM YOU, INCLUDING DELIVERY COSTS (EXCEPT ADDITIONAL COSTS RESULTING FROM YOUR DECISION TO USE A DIFFERENT DELIVERY METHOD THAN THE CHEAPEST STANDARD METHOD WE OFFER), WITHOUT ANY UNDUE DELAY AND WITHIN NO MORE THAN 14 DAYS AFTER RECEIPT OF YOUR NOTIFICATION OF WITHDRAWAL. FOR THIS REFUND, WE WILL USE THE SAME PAYMENT THAT YOU USED FOR THE ORIGINAL TRANSACTION, UNLESS EXPRESSLY AGREED OTHERWISE WITH YOU; IN ANY EVENT, WE SHALL NOT CHARGE YOU ANY FEES ON THE BASIS OF THIS REFUND. WE MAY REFUSE TO MAKE THE REFUND UNTIL WE HAVE RECEIVED BACK THE GOODS OR UNTIL YOU HAVE PROVIDED EVIDENCE THAT YOU HAVE SENT BACK THE GOODS, WHICHEVER IS EARLIER.
YOU ARE OBLIGED TO RETURN THE GOODS WITHOUT ANY UNDUE DELAY AND IN ANY EVENT WITHIN NO MORE THAN 14 DAYS AFTER THE DATE ON WHICH YOU NOTIFIED US OF THE WITHDRAWAL. THE DEADLINE WILL BE UPHELD PROVIDED THE GOODS HAVE BEEN DISPATCHED WITHIN 14 DAYS OF THE NOTIFICATION. WE SHALL BEAR THE DIRECT COSTS FOR THE RETURN OF THE GOODS.
YOU ARE ONLY REQUIRED TO COMPENSATE FOR ANY DIMINISHED VALUE OF THE GOODS, IF THIS DIMINISHED VALUE IS ASCRIBED TO AN UNNECESSARY HANDLING THEREOF ON YOUR PART TO TEST THE CONDITION, FEATURES AND MODE OF OPERATIONS OF THE GOODS.
Sample Withdrawal Form
(If you would like to revoke your contract, please fill out this form and send it back to us.)
To: CASO Design, CASO GmbH (formerly Braukmann GmbH), c/o Hatraco GmbH, Peutestraße 22a, D-20539 Hamburg, Fax +49 (0)40 22 63 07 330, Email: email@example.com
I/We (*) hereby revoke the contract, agreed upon by me/us (*), for the purchase of the following goods/for the provision of the following services (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for notification on paper)
(*) Delete as applicable
8. Limitation of Liability
We kindly ask you to give us or the deliverer immediate notice of any defects upon delivery of the goods, such as, without limitation, apparent transport defects. The omission of giving us notice does not affect your statutory rights, unless the purchase is a commercial transaction and you have the requirement to make a complaint according to § 377 HGB (German Commercial Code). With your instant notification you enable us to claim our own rights against the deliverer or the transport insurance.
In the event that the goods are defective at the time of delivery, you may initially demand subsequent performance under the statutory provisions. If subsequent performance fails you are entitled at your discretion to either reduce the purchase price or withdraw from the contract and claim compensation.
We are unrestrictedly liable under the statutory provisions for any injury to life, body and health caused by a negligent or willfully breach of obligations.
Our liability for property damages and financial loss is limited to damages/losses caused grossly negligent or willfully.
If we breach a material contractual obligation or a cardinal obligation, i.e. an obligation which fulfillment is essential to the due and proper performance of the contract and of which compliance you may regularly rely, we shall be liable for property damage and financial loss even in cases of slight negligence. This also applies to compensation claims in place of performance.
As far as we have violated a material or cardinal contractual obligation slightly negligent our liability is limited to the typically foreseeable damage.
The limitation of liability pursuant to the provisions above is also applicable if we are unable to deliver by accident in the course of delay or if the customer exercises other rights, in particular, without limitation, on the grounds of tort or a claim for reimbursement of expenses in place of performance. The limitation of liability pursuant to the provisions above is not applicable if we issued a guarantee as well as if liability is mandatory according to statutory provisions, such as, without limitation, the Product Liability Act ("Produkthaftungsgesetz"). Beyond this our liability is excluded.
Our liability, limitation or exclusion of liability to the afore mentioned extent shall also apply to damages caused through breaches of our employees', workers', staff's, representatives' and auxiliary persons' obligations.
9. Warranty conditions
The manufacturer CASO GmbH (formerly Braukmann GmbH) will grant a 2-year warranty on the items promoted under its voluntary warranty promise. It can be extended to 36 months. To do so, our warranty form found in our online shop at https://caso-design.de/extended-warranty/ will have to be completed and submitted within four weeks after placing your order. The warranty period will be calculated from the invoice date. The manufacturer’s warranty service covers Germany, Austria and the Netherlands. For all other countries, please contact us. In case any material or manufacturing defects are found during this period, the manufacturer in its role of warrantor agrees to perform one of the following within the scope of this warranty at its discretion:
- Free-of-charge repair of the item, or
- Free-of-charge exchange of the item for an equivalent one (where appropriate also a later model if the original item is no longer available).
In case of a warranty claim, please contact the warranty provider as follows:
CASO GmbH (formerly Braukmann GmbH)
Tel.: +49 (0)2932 54766 - 0
Fax: +49 (0)2932 54766 - 77
Warranty claims are excluded in case of defects to items due to:
- Improper or incorrect handling
- Environmental influences
- Non-compliance with any security measures potentially required
- Non-compliance with operating instructions
- Use of force (for instance knocks, impacts, falls)
- Attempts at repairing the item yourself
- Normal wear and tear
In accordance with the stipulations of the Bürgerliche Gesetzbuch for purchases (paras. 434 et. seq. of the Civil Code on Purchases) and consumer goods purchases (paras. 474 et. seq), you can exercise your statutory rights in case there are material defects present (see clause 8, sect. 2 of these T&Cs above) at transfer of risk (i.e. upon delivery), under the precondition you can prove that such defect was already present or inherent in such item at this time. The only deviation from this precondition pertains to any material defects only becoming apparent within twelve months from the transfer of risk. In that case the assumption will be that the item purchased from us was already defective at transfer of risk, unless such an assumption is irreconcilable with the type of item or defect involved (para. 477 BGB).
Any claims under this warranty will be processed on the assumption that the warrantor will be enabled to check the warranty claim by the claimant returning the item, if requested to do so. In this respect, steps should be taken to ensure that no damage is caused to the item in transit by way of safe and secure packaging.
To claim under the warranty, you will have to provide proof of purchase to the warrantor if requested to do so (e. g. by enclosing a copy of the original invoice with the item returned). We would ask you to kindly understand that the manufacturer will be able to refuse a warranty claim if no proof of purchase is provided, since such proof serves to calculate the warranty period. Furthermore, you will have to provide the name and address of the seller, unless such details are evident from the proof of purchase submitted, or in case the details stated there are no longer up-to-date.
Your warranty claim will be processed carriage paid in any case. Any carriage potentially paid by you will be reimbursed by the warrantor. In case a chargeable removal of the item is required before shipment, the warrantor will pay any costs incurred for such removal.
Your statutory rights with regard to defects are not restricted by this warranty promise, and you will be able to exercise such rights free-of-charge. Any potential statutory warranty rights towards us therefore remain unaffected by this warranty promise.
10. Dispute resolution / customer services
The European Commission provides a platform for online dispute resolution (ODR). This is available at https://ec.europa.eu/consumers/odr/. We are neither under an obligation nor prepared to participate in a dispute resolution procedure that has been referred to a consumers’ conciliation board. If you have any questions, claims or complaints, our customer services team is happy to help. You can call them on +49 (0) 40 22 63 07 067 from Mondays to Thursdays between 8am and 6pm, and on Fridays between 8am and 5pm, or email them at firstname.lastname@example.org.
11. Governing Law/Jurisdiction
The contractual relations of the parties to this contract are governed by and construed in accordance with German Law. This choice of law does not apply to consumers inasmuch as it deprives consumer protection rights mandatory according to the law of the state in which consumers have their habitual place of residence. The UN Convention on Contracts for the International Sale of Goods is expressly excluded.
CASO GmbH (formerly Braukmann GmbH), Stand: 28.03.2022