Warranty Extension

Benefit from CASO Design premium quality and extend your existing product warranty by 12 months. CASO Design stands for products of sophisticated design and great workmanship. Many of our products receive outstanding ratings in comparative and consumer testing.

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Please complete the form below online. You will receive immediate confirmation via e-mail. Activate your warranty extension within 4 weeks of product purchase and retain the receipt and confirmation of the warranty extension in case you need to make a claim. The warranty extension application cannot be submitted by post, by phone or via retailers.

You can activate the warranty extension for all products that come with a qualifying warranty card. At present, these are the following products

FastVAC 390 | FastVAC 500 | GourmetVAC 180 | GourmetVAC 280 | GourmetVAC 380 | GourmetVAC 480 | HC 170 | IceCreamer | VC 10 | VC 10 Testsieger-Set | VC 10 PlusEdition | VC 100 | VC 11 | VC 15 | VC 150 | VC 200 | VC 250 | VC 300 PRO | VC 330 | VC 350 | VC 90 | VR 190 advanced | VR 390 advanced | VRH 490 advanced | VRH 590 advanced | VRH 690 advanced | VRH 790 advanced Pro | WineExclusive 12, 38, 66, 126, 180 | MIG 25 Ceramic

The activation of the warranty extension is only valid for private use and not for commercial use.

(Please note that warranty extension applications for other products cannot be processed.)

Should you wish to make a warranty claim in the extended 12 months of the extended warranty, you must submit this proof of extension of the warranty as well as the purchase receipt. Our general warranty conditions and the statutory provisions apply.

For a detailed explanation of our warranty conditions, please read section 9 Warranty conditions in our General Terms and Conditions.

Note on frequent complaints about vacuum sealers

We would like to draw your attention to a common cause of complaints about our vacuum sealers, which are often mistakenly returned as defective for repair or credit. In many cases, this is due to fatigue of the rubber seal that surrounds the suction chamber.

Why does this happen?

This problem often occurs when the vacuum sealer is stored in the cupboard when closed or when something heavy is placed on the vacuum sealer for a long period of time. This can cause the rubber seal to lose its shape and no longer seal properly.

Solution: Simple measures to prevent and remedy this

• Clarification and prevention: Please do not store the vacuum sealer when it is closed and avoid placing heavy objects on it. This will keep the rubber seal in perfect condition.
• Turn the rubber seal over: If the rubber seal does show signs of fatigue, you can simply turn it over to restore the sealing effect.
• Use a replacement seal: Many of our models are supplied with an additional rubber seal. Use this if the first seal no longer works. If no replacement seal is available, you can order one at any time from our CASO-Design.de webshop.

Note: This problem is not covered by the warranty or guarantee. By simply applying the above solutions, you can quickly and easily restore the function of your vacuum sealer.

If you have any further questions, please do not hesitate to contact us.

In order to be able to fulfil the guarantee promise, we collect the necessary data.  

All information on data storage can be found in our data protection declaration under Datenschutz (paragraph VII. Innanspruchnahme der Garantieverlängerung)

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